Overview
If we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you.
We will not accept returns for items that have no material damage to them. Products that are materially intact but whose packaging may have scratches, peels, tearing, dents, discoloration, rust, or any other aesthetic impairment that does not affect the taste, functionality or integrity of the actual product may not be accepted by us as a return.
If there is a need for return, please contact us first. The customer has up to 14 days from receiving the item to return in the same condition as received. Once the item is received in our warehouse, a refund will be issued to the customer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {contact@Lyospot.com}.
Shipping returns
To return your product, you should mail your product to the sender’s address on the parcel pack.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at {contact@Lyospot.com} for questions related to refunds and returns.